(4.0 / 5)2+ Ratings

Ferguson Reviews

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Overall Rating

4.0

2 Reviews

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About Ferguson

Ferguson.com is a leading value-added distributor in North America. The platform provides expertise, solutions, and products ranging from infrastructure, plumbing, and appliances to HVAC, fire, fabrication, and more. The aim is to make customers’ complex projects simple, successful, and sustainable.

The website offers a comprehensive range of products including plumbing supplies, HVAC products, and building supplies. This includes bathroom faucets, residential toilets, kitchen faucets, kitchen sinks, thermostats, water heaters, residential HVAC equipment, plastic pipe fittings, pipe & tubing, valves, tools, and plumbing parts & supplies.

In addition, Ferguson.com also offers a PRO Plus™ Loyalty Program. This free customer loyalty program allows eligible contractors to earn rewards by purchasing the supplies they need from Ferguson.com.

Ferguson.com also focuses on providing ample employment benefits and career opportunities. The company supports a comprehensive program that focuses on four key pillars of a holistic benefits package: emotional, financial, physical, and social. Associates enjoy ample paid leave, health, dental, vision and life insurance, 401k retirement savings plans, education reimbursement and more.

Hope this information is helpful! Feel free to ask for more details.

Ferguson Pros & Cons

Pros:

Beautiful Showroom: Ferguson is known for its well-designed and visually appealing showrooms, which can be a significant advantage for customers looking for inspiration and a good shopping experience.
Diverse Products: Ferguson offers a wide range of home improvement products, including plumbing, lighting, and other essentials, which can cater to various customer needs.
Exchange, Refund, and Cancellation Policy: Consumers value Ferguson's exchange, refund, and cancellation policies, indicating a relatively customer-friendly approach.

Cons:

Horrible Salespeople: Many customers have reported negative experiences with the sales staff, citing unhelpful and unprofessional behavior.
Lack of Specialists: There is a common complaint about the absence of specialists for complicated orders, which can lead to misunderstandings and errors.
Poor Customer Service: Consumers have expressed dissatisfaction with the company's customer service, including issues with follow-up and communication.
High Price Level: Some customers feel that Ferguson's prices are too high, which can be a significant drawback.
Delivery Issues: There have been reports of incorrect deliveries and long wait times for ordered items, causing frustration for customers.

Overall, while Ferguson offers a visually appealing showroom and a diverse product range, its poor customer service and high price level are significant concerns for many consumers.

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Ferguson Customer Reviews (2)

0/5

Denis Rochon

Verified Buyer

Jul 17, 2024

Lara Rowley

Verified Buyer

Jul 17, 2024

Ferguson Customer’s Q&A

No question yet

Ferguson Features and Benefits

Ferguson.com is a platform that offers a wide range of products and services. Here are some key features and benefits:

Comprehensive Product Range: The website offers a wide range of items including plumbing supplies, HVAC products, and building supplies. This includes bathroom faucets, residential toilets, kitchen faucets, kitchen sinks, thermostats, water heaters, residential HVAC equipment, plastic pipe fittings, pipe & tubing, valves, tools, and plumbing parts & supplies.
PRO Plus™ Loyalty Program: With the free customer loyalty program, eligible contractors can earn rewards just by purchasing the supplies they need from ferguson.com. Contractors can score points in multiple ways to redeem for rewards, all while getting the job done on schedule.
Employment Benefits: Ferguson understands that the company thrives when the associates are happy and healthy. The company supports a comprehensive program that focuses on four key pillars of a holistic benefits package: emotional, financial, physical, and social. Associates enjoy ample paid leave, health, dental, vision and life insurance, 401k retirement savings plans, education reimbursement and more.
Career Opportunities: The opportunities at Ferguson are as diverse as the associates, from driving and warehouse operations, to supply chain and sales, to advanced technologies that enable the best customer and associate experiences.
Retirement Benefits: At Ferguson, associates have access to both a 401 (k) and a Supplemental Executive Retirement Plan. This helps associates make the most of their benefit and plan for a secure future.

Hope this information is helpful! Feel free to ask for more details.

Ferguson Pricing

Ferguson.com is a platform that sells a variety of products including plumbing supplies, HVAC products, and building supplies. The website offers a wide range of items such as bathroom faucets, residential toilets, kitchen faucets, kitchen sinks, thermostats, water heaters, residential HVAC equipment, plastic pipe fittings, pipe & tubing, valves, tools, and plumbing parts & supplies.

For specific pricing, here are some examples found on the website:

Uponor AquaPEX® 1 in. x 300 ft. PEX Tubing Coil in White is priced at $514.50.
Jones Stephens 3/4 in. x 20 ft. PEX-A Straight Length Tubing in Blue is priced at $20.20 per 20 FOOT.
Zurn PEX 3/4 in. x 300 ft. PEX-B Tubing Coil in White is priced at $337.45.
Uponor AquaPEX® 3/4 in. x 100 ft. PEX-A Tubing with Insulation in White is priced at $357.84.
Uponor Wirsbo hePEX™ 5/8 in. x 1000 ft. PEX-A Oxygen Barrier Tubing Coil in White is priced at $1,351.62.
Zurn PEX 1/2 in. x 500 ft. PEX-B Tubing Coil in Red is priced at $307.79.
Zurn PEX 1/2 in. x 500 ft. PEX-B Tubing Coil in Blue is priced at $307.79.

Please note that prices may vary based on the product's specifications and availability. It's recommended to check the website for the most accurate and up-to-date pricing information. Hope this helps!

Ferguson FAQs

Ferguson Alternatives

The top 10 alternatives to ferguson.com based on their similarity in terms of keyword traffic, audience targeting, and market overlap are:

Kohler.com - Known for its wide range of home improvement products, including faucets, showers, and sinks. It has 3.6M monthly visits and a 44.69% bounce rate.
Build.com - Offers a variety of home improvement products, including faucets, sinks, lighting, and hardware. It has 7.6M monthly visits and a 46.83% bounce rate.
DeltaFaucet.com - Specializes in faucets and related products. It has 1.3M monthly visits and a 38.6% bounce rate.
AmericanStandard-US.com - Provides a range of plumbing and bathroom products. It has 401.4K monthly visits and a 42.98% bounce rate.
PlumbersStock.com - Offers plumbing supplies and tools. It has 241.2K monthly visits and a 75% similarity score.
Zoro.com - Known for its low prices on tools, parts, business supplies, and industrial equipment. It has 4.6M monthly visits and a 52.6% bounce rate.
FaucetDirect.com - An online faucet showroom with free shipping on orders over $49. It has 99.6K monthly visits and a 75% similarity score.
FergusonShowrooms.com - Part of the Ferguson Enterprises network, offering a variety of plumbing and HVAC products. It has 56.2K monthly visits and a 75% similarity score.
PlumbingSupply.com - Provides a range of plumbing supplies and tools. It has 254.3K monthly visits and a 75% similarity score.
SupplyHouse.com - Offers a variety of plumbing and HVAC products, with 3.59M monthly visits and a 50.02% bounce rate.

These competitors are ranked based on their affinity to ferguson.com in terms of keyword traffic, audience targeting, and market overlap.

Ferguson Return Policy?

The return policy for ferguson.com is as follows:

Within 30 days of purchase, customers may return any Products which the Seller stocks and which are not special order items if:
- The Products are in new condition, suitable for resale in undamaged original packaging and with all original parts.
- The Products have not been used, installed, modified, rebuilt, reconditioned, repaired, altered, or damaged.

All returns are subject to a re-stocking fee, unless otherwise agreed to by the Seller.

Special orders or non-stock Products may be returned if the manufacturer is willing to accept the return and the customer agrees to reimburse the Seller for any restocking or cancellation fees charged by the manufacturer.

The customer may not cancel or modify an order without the written consent of the Seller and payment by the customer of all applicable cancellation or re-stocking fees.

Please note that this information is subject to change and it's always a good idea to check the latest return policy on the website.